Terms of service
Welcome to Relaxentials. These Terms of Service ("Terms") govern your use of [relaxentials.com] (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms.
1. Who We Are
Relaxentials is operated by [legal entity name, ABN/ACN if registered, business address]. Contact us at support@relaxentials.com
2. Eligibility
You must be at least 18 years old, or have a parent/guardian's consent, to place an order.
3. Products & Pricing
- Prices are listed in AUD and include GST where applicable
- We make reasonable efforts to display accurate pricing and product information, but errors can occur — if we discover a pricing error on your order, we'll contact you before processing
- We reserve the right to change prices, discontinue products, or update product details at any time without notice
4. Orders & Payment
- Placing an order is an offer to purchase; we may accept or decline any order at our discretion (e.g. suspected fraud, stock unavailability, pricing errors)
- We accept the payment methods listed at checkout, including Afterpay and Zip where available — use of these services is subject to their own separate terms and conditions
- Risk in the goods passes to you on delivery; ownership passes once we've received full payment
5. Shipping & Delivery
Shipping timeframes and costs are set out in our Shipping Policy, which forms part of these Terms.
6. Returns & Refunds
Our Refund & Returns Policy, including your rights under the Australian Consumer Law, forms part of these Terms.
7. Intellectual Property
All content on the Site — including text, images, logos, and branding — is owned by or licensed to Relaxentials and protected by copyright and trademark law. You may not reproduce, distribute, or use it without our written permission.
8. Acceptable Use
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to interfere with the Site's security or functionality
- Submit false or misleading information when ordering
- Scrape, copy, or resell Site content without permission
9. Product Use & Disclaimer
Relaxentials products are general wellness and comfort accessories. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a health condition, are pregnant, or are unsure whether a product is suitable for you, consult a healthcare professional before use.
10. Limitation of Liability
To the maximum extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law, Relaxentials' liability for any claim arising from your use of the Site or our products is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or refunding the purchase price. We are not liable for indirect, incidental, or consequential loss.
11. Third-Party Services
Our Site may use third-party services (e.g. payment processors, Afterpay, Zip, analytics providers). We aren't responsible for the practices or content of these third parties, which are governed by their own terms and privacy policies.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after changes are posted means you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws of [your chosen Australian state/territory, e.g. New South Wales], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of that state/territory.
14. Contact
Questions about these Terms? Contact us at support@relaxentials.com