1. Refund & Returns Policy

At Relaxentials, we want you to be genuinely happy with your purchase.

90-Day Trial

Every order comes with a 90-day trial period from the date of delivery. If you're not satisfied, contact us at support@relaxentials.com within 90 days of delivery and we'll arrange a refund or exchange.

To be eligible:

• The item must have been used as intended (this isn't a "change your mind" policy for unopened items only — genuine trial use is fine)
• You'll need your order number or proof of purchase
• Items showing damage beyond normal trial use, or missing major components, may be assessed before a refund is approved

How to Start a Return

1. Email [support email] with your order number and the reason for return
2. We'll send you return instructions and, where applicable, a return address
3. Once we receive and assess the item, we'll process your refund to your original payment method within 5–10 business days

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, contact us straight away — you're entitled to a free remedy (repair, replacement, or refund) under the ACL, and we'll cover any return shipping costs in this case.

Refund Processing

• Refunds are issued to the original payment method
• Afterpay/Zip orders are refunded through the relevant provider — refer to their standard processing times
• We don't charge restocking fees on trial-period returns

What's Not Covered

• Items lost or damaged due to misuse, after the 90-day window
• Change-of-mind returns outside the 90-day period (unless required by the ACL)

Questions? Reach us at support@relaxentials.com