3. Shipping Policy

Processing Time

Orders are typically processed and dispatched within [1–3] business days of purchase, excluding weekends and public holidays.

Delivery Times

• Standard shipping (Australia-wide): 5–7 business days from dispatch
• Peak periods (e.g. November–December): delivery may take longer due to increased demand — we recommend ordering early for Christmas delivery

Delivery estimates are indicative, not guaranteed, and can be affected by factors outside our control (customs processing, courier delays, weather, public holidays).

Shipping Costs

We offer free standard shipping across Australia on all orders, with no minimum spend.

Order Tracking

Once your order is dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery.

Customs & Import

Orders shipped from outside Australia may be subject to Australian customs clearance. As of [current threshold], goods valued under AUD 1,000 generally aren't subject to import duty or GST collected at the border, as GST is already included in the price you pay at checkout. Clearance is usually automatic, though customs may occasionally hold a parcel for inspection, which can add to delivery time.

Delivery Issues

• Missing or lost parcels: if tracking shows no movement for 7 business days, contact us at support@relaxentials.com and we'll investigate with the carrier
• Incorrect address: please double-check your shipping address at checkout — we're not responsible for delays or non-delivery caused by an incorrect address supplied by the customer, but we'll do what we can to help redirect the parcel where possible
• Damaged in transit: contact us with photos of the damage within 7 days of delivery and we'll arrange a replacement or refund under our Refund Policy

Multiple Items

If you order multiple items, they may be shipped separately and arrive on different days — you'll receive tracking for each shipment.

Contact

Questions about your shipment? Reach us at support@relaxentials.com